Closed customers don't manage themselves. The first 90 days set the tone for the entire customer lifetime — and most B2B companies under 50 employees don't have a dedicated customer success or account management function. The result: silent churn, missed expansion, and renewals that surprise everyone in the last 30 days of the contract.
Rev Growth's account management service runs that relationship for you. We assign a dedicated account lead per book of business, run structured check-in cadences, and surface expansion and at-risk signals before they become outcomes.
What's included
Dedicated account lead
One account lead per book of business, trained on your offer and customer language. Same voice as the demand-gen and closing teams — your customers experience continuity, not a hand-off.
Quarterly business reviews
Structured QBR cadence with each customer. We surface what's working, what's at risk, and what's a candidate for expansion. You join the strategic ones; we run the operational ones.
Expansion playbooks
Upsell paths, cross-sell motions, and referral asks built into the post-sale calendar. Expansion isn't a quarterly campaign — it's a discipline.
At-risk monitoring
Health scoring on every account based on usage signals, sentiment, and support patterns. Rev Growth in-app notifications fire when an account flips from healthy to at-risk.
Renewal preparation
Renewal conversations start 90 days before contract end, not 30. We map decision-makers, surface usage data, and prepare the case for renewal — and expansion if appropriate.
When does outsourced account management make sense?
Best fit: B2B companies with $1M+ ARR, 20+ post-sale customers, and no dedicated CS or AM function in-house. Companies that are small enough that the founder is doing customer-success in spare time, but large enough that something is going to slip.
Less good fit: very high-touch enterprise where the AM relationship is part of the product (consulting, managed services). For those motions, the AM is closer to a delivery role and harder to outsource.